Frequently Asked Questions
Everything you need to know about your WelleCo UK shopping experience.
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 business days and express next-day delivery for orders placed before 2 PM GMT, Monday through Friday.
How do I return an item that doesn't fit?
You can return any unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, WelleCo UK is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or FSC-certified viscose.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping outside of the UK?
While we primarily serve the UK market, we do offer international shipping to select European countries. Shipping fees and delivery times vary by location.